Data Deletion

Last updated: 30 August 2026 · Versión en español

This page explains how to have EmilIA by Milimetrix delete the data it holds about your store. There are two routes: uninstalling the app, which starts the deletion automatically, and asking us directly, which works whether or not the app is still installed.

Route 1 — uninstall the app

From your Shopify admin: Settings → Apps and sales channels, find EmilIA by Milimetrix, open the … menu and choose Uninstall.

What happens then, without you doing anything else:

Immediately. Shopify notifies us, we destroy the access tokens for your store, and all synchronisation stops. From that moment EmilIA can no longer read anything from your store.
After 48 hours. Shopify sends us its shop/redact request, and we permanently delete the order and line-item records we had stored for your store. The 48 hours are Shopify's window, not ours — it exists so a merchant who uninstalls by mistake can reinstall without losing their history.

If you reinstall before that request arrives, your history is still there and reporting resumes where it left off. If you reinstall afterwards, EmilIA starts importing again from scratch.

Route 2 — ask us directly

Write to privacy@milimetrix.com from the email address you use to administer the Shopify store, and include your store domain (the yourstore.myshopify.com one). You do not need an EmilIA account to make this request, and you do not need to uninstall first.

Tell us which of these you want:

Delete everything — every order and line-item record for the store, plus the stored connection to it.
Tell me what you hold — we reply with the categories of data stored for the store and the date range they cover.
Export it — we send the store's stored records in a machine-readable format.

We acknowledge within 5 business days and complete within 30 days. If we cannot verify that the request comes from someone who administers the store, we will say so rather than act on it.

What gets deleted

Order records: dates, statuses, totals, currency, attribution.
Order line items: products, quantities and prices.
The stored connection to your store, including its encrypted access tokens.

Deletion is permanent. Backups taken before the request expire on their own rolling schedule and are never used to restore deleted store data.

What we never held in the first place

EmilIA does not read customer names, email addresses, phone numbers or postal addresses from your store — our order query does not request them — so there is nothing of that kind to delete. If one of your customers exercises a deletion right with you, the records to erase are in your Shopify admin, not here. Shopify also forwards such requests to us automatically and we respond to them.

Full detail in the privacy policy.

Questions

Anything about this process: privacy@milimetrix.com.